Your order will be delivered via UPS both domestically and internationally.
Once you have made a purchase, we will issue an order confirmation and dispatch your order as soon as we can. You will receive dispatch confirmation and tracking number of your parcel via email.
Deliveries in the UK takes 2-3 working days, and for international delivery, please allow at least 3-5 working days.
Please note that for deliveries outside of EU, you may be charged extra expenses including any import duties and taxes, and you will be responsible for these charges or fees imposed by the customs authorities of the destination country.
Customer satisfaction is our main priority, and we hope every purchase is loved. However, if you would like to cancel your order for any reason, you may do so at any time before we send you the dispatch confirmation by contacting us via email to email@example.com or cancelling directly from your account (only account holders).
Please note that if your cancellation request is made later than the dispatch of your order, you will have to process the return following the guidelines stated in Exchanges and Returns below. Following that, you will receive a full refund for your purchase, however the initial delivery charges are non-refundable.
EXCHANGES and RETURNS
Customer satisfaction is our main priority, and we hope every purchase is loved.
However, if you would like to exchange or return your order for any reason, you can create your return within 14 days of receiving your order.
To be eligible for a return, the items must be unworn, unwashed, unused and in their original condition with EUDON CHOI garment tags still intact. We carefully check and photograph every item before we dispatch and keep it as a record. Any item not in its original condition or being returned more than 14 days after receiving the item cannot be accepted.
The item is your responsibility until we receive it. Therefore, for your own protection, we recommend that you send your parcel via a reliable delivery service that insures you for the value of the parcel.
While we do not charge for shipping, the cost of any return is your responsibility. However, delivery charges can be refundable only when items are faulty.
We strongly recommend all our customers to follow the care and washing instructions of every garment very carefully. We cannot accept back any faulty returns if the care instructions have not been adhered to.
If you want to exchange or return only a part of your order, please contact us by email to firstname.lastname@example.org
before you send your parcel and follow our instruction.
Once we have processed your return request and receive your parcel, we will issue your refund via your original payment method, provided the returned item is approved. Please allow at least 10 working days to get your refund.
DELAYED or MISSING REFUND
If you have not received your refund after at least 10 working days, please check with your bank/credit card company as it may take longer depending on your card issuer’s policies, for the refund to be processed. If you still have not received your refund, please contact us via email@example.com